Overview

Perkiomen Pet & Home Concierge respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, request care, schedule a Meet & Greet, communicate with us, or purchase services.

This policy is written for our local pet and home concierge service. We do not operate franchises.

Information We Collect

We may collect contact information such as your name, phone number, email address, service address, billing details, and preferred communication method. We may also collect pet care details, home access instructions, travel dates, emergency contact information, veterinarian information, service notes, photos we send as visit updates, and payment-related information processed by our payment providers.

Our website may collect technical information such as IP address, device type, browser type, pages visited, referring pages, approximate location, and cookie or analytics data.

How We Use Information

We use information to respond to inquiries, schedule Meet & Greets, provide pet and home concierge services, send visit updates, process payments, maintain customer records, improve our website, prevent fraud or misuse, comply with legal obligations, and communicate about service availability or account-related matters.

Payments and Third-Party Services

Payments may be handled through third-party payment processors such as Stripe or WooCommerce-supported payment services. We do not store full credit card numbers on our website. Payment providers process payment information according to their own terms and privacy policies.

We may also use website hosting, scheduling, email, analytics, security, and customer communication tools. These providers are permitted to use information only as needed to provide services to us or as allowed by their own policies.

Text Messages, Calls, and Email

If you provide your phone number, we may call or text you about scheduling, service details, access instructions, visit updates, billing questions, or urgent pet/home matters. Message and data rates may apply. You can ask us to stop marketing texts, but we may still send service-related messages when needed to complete requested care.

Cookies and Analytics

Our website may use cookies and similar technologies to support site functionality, understand traffic, measure performance, remember preferences, and improve user experience. You can control cookies through your browser settings, though some features may not work as intended if cookies are disabled.

How We Share Information

We do not sell your personal information. We may share information with service providers that help us operate the business, with payment processors, with scheduling or communication platforms, with professional advisers, when required by law, to protect rights or safety, or in connection with a business transfer.

Pet and Home Information

Because our services involve pets and home check details, we ask customers to provide accurate, current, and necessary instructions. We use this information to complete visits, provide updates, and help keep the service organized. Please do not provide sensitive information that is not needed for pet care, home access, billing, or emergency coordination.

Data Security and Retention

We use reasonable administrative, technical, and physical safeguards designed to protect information. No website, email, text message, or online system is completely secure. We keep information as long as needed for service, records, legal, tax, dispute, safety, and operational purposes.

Your Choices

You may contact us to request that we update, correct, or delete certain information, subject to legal, security, and business record requirements. You may opt out of non-essential marketing communications by following unsubscribe instructions or contacting us directly.

Children’s Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information to us, please contact us so we can review and delete it where appropriate.

Changes to This Policy

We may update this Privacy Policy from time to time. The effective date above reflects the latest version. Continued use of the website or services after updates means the revised policy applies.

Contact Us

Perkiomen Pet & Home Concierge
40 Lloyd Avenue, Suite 108B
Malvern, PA 19355

732 804 7150